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iMessage IOS Redesign

Disclaimer: I do not work for Apple. This is restrictly a case study of my own and does not reflect of Apple. As a self-teaching designer, this is just an ambitious overview. 

* Sketches will be at the bottom.

Challenge

Select an application that I use everyday and make it more convenient. 

I chose iMessage because I use it to keep in contact with people I know. iMessage is connected on all platforms, and has become one of my most used application. I use it to share beautiful pictures, attachments, music, and links with my friends. 

Goals

For Personal Development: 

  • Learn how to conduct and analyze user research, design through sketch and Adobe XD, and prototype.

  • Complete a design project from start to finish

  • Apply knowledge from UX into design

For Redesign:

  • To create a more engaging experience for conversators to share, explore and stay connected

  • To break the rules of conventional chatting interface

  • To create an interface for users to easily navigate through chats

  • To solve the UX problems in today's world

Project Roles: UI/UX Designer, Product Designer

Defining the point

Search:

The familiarity that you'd have to go through a long process when you want to search for something, but you would have to exit  iMessage and then go on google, and then copy the information, and then resend to your friend. This slows down the engaging process as long as the conversation.

Key Point: How can we quickly search and send it to the other person, all the while not slowing down the chatting process

Reply:

We're all familiar with when we're bombarded with questions, you're stuck with which question to answer or how to answer so it doesn't break the chat flow. Or when you are in the middle of ranting, and your chat partner cuts you off in the middle, and you want to respond, all the while still keeping the conversation going and continuing your topic. This slows down the chat process, as well as have space for misunderstandings.

Key Point: How to indicate which chat is answered when receiving more than one question at the same time

History:

There are times when you want to search for music or previous link that was shared, however cannot find it, because it would take forever to scroll back to the link. Sometimes, you might not even find it.  

Key Point: How to easily search through chat history

Sketches

1/3

The Search

Key Point: How can we quickly search and send it to the other person, all the while not slowing down the chatting process

To tackle this, I decided to have a search option in the message box. You can choose the option to search and it can directly send it to your chat partner. 

  • By implementing the web search option, users can now directly send searched information to their chat partner without exiting iMessage 

  • The web and iMessage now works as a more cohesive component.

Solution

Reply:

Key Point: How to indicate which chat is answered when receiving more than one question at the same time

I chose to have a direct reply. Similar to forums, when a person replies, the previous message is shown, that way it tells the chat partner, what message you are responding to. 

  • By implementing the direct reply, chat partners can know which message you are responding to.

  • The direct reply becomes a more engaging experience.

History:

Key Point: How to easily search through chat history

iMessage already has a side bar to look for past pictures. I decided to add more elements to it, so it makes the person easier to search through past links, music, pictures, and attachments that was shared in the chat. 

  • By implementing the past history, chat partners can easily search through chat history without scrolling.

  • The engaging process would not be slow down. 

Final Product

Takeaways

This project was to kickstart my skills, after officially switching from a medical career to a design career. It was super motivating for me to increase my awareness for small design problems that we face everyday. Better yet, as a self-teaching designer, I thought it was to do as many practice as I can. However, I realized that I was wrong, and that I was able to find and curate my own learning and creative process - what works, and what doesn't works. 

 

My favorite part about this is - the process is always continuous, and I can keep learning.